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Flexible Work Policy – Flexible Working Arrangements

Flexible Working Arrangements


The Company endeavours, wherever possible, to assist our team to achieve the optimum balance between work and personal responsibilities, by providing flexibility over working arrangements.

We take an individual approach to flexible work arrangements, while applying the standard principles set out in this Policy, as we recognise everyone has different needs.

Please be aware that Flexible Working Arrangements may not always be possible due to operational or other limitations. Managers and team members need to be open to discussing and considering a range of flexible work options.


This Policy applies to all Global Marketplace team members based in New Zealand. Due to different legislative terms and conditions, there is a separate Policy for Australia.

What are flexible working arrangements?

There may be times in your employment when you might require flexibility in your role. This may be for a temporary period or continue indefinitely. There are many options for flexible work and these usually include changes in where, how and when you conduct your work.


Flexibility comes in many forms and some common flexible working arrangements include:

  • working from home.
  • Flexi-time
  • part-time work or job sharing.
  • Condensed hours

Team members utilising flexible work practices will be treated no less favourably than any other team member. Flexible working is not a barrier to promotion or supervisory responsibilities.

Who is eligible

Any permanent full-time or part-time team member can request a flexible working arrangement in accordance with the Employment Relations Amendment Act (2014) (‘the Act’). There is a process to follow as set down in the Act.

You can make as many requests for flexible work arrangements as you like in any 12-month period. It is your responsibility to initiate an application for flexible work.

Please be aware that flexible work arrangements are not a constant or a right. They are a condition of employment. If there is a negative impact on the business, the Company can review these and does not have to continue with them.

What is the process?

To apply you will need to make a detailed application in writing and submit this to your Manager. The clearer your application the easier it will be for the Company to consider your request. You must also reference Part 6AA of the Employment Relations Act 2000. You can find a Flexible Work Application Form as part of the Flexible work toolkit, also available on the WIKI or the employment. govt.NZ website.

In your application, please set out in detail:

  • Your proposed working arrangement
  • Proposed start date
  • Permanent or temporary change
  • Reason for your request
  • How this will benefit you, the business, the team and our customers
  • Potential impacts for the business, the team and our customers and how we might get around these.

Global Marketplace has a “duty to consider” your request and will reply in writing as soon as possible, but not later than 1 month after receiving your request. In considering your application, the Company will do so in good faith and genuinely think about how we might make the arrangement work for both the business and for you. If following discussion and negotiation we are unable to come to a satisfactory arrangement the grounds upon which an application can be declined are:

  • It is not practical to distribute work among the current team
  • we are unable to recruit additional employees (e.g. in the case of job share)
  • The arrangement may have a detrimental impact on quality or performance
  • An insufficiency of work during the period you wish to work
  • Future plans for structural changes
  • Additional burden or cost for the business
  • An arrangement cannot easily be accommodated
  • Potential detrimental effect on the ability to meet customer demands
  • A possible detrimental effect on the ability to meet team demands

Please download the Flexible work toolkit from the WIKI or the website for more guidance.

Regular review

If a Flexible Working Arrangement is adopted, your Manager will review this work arrangement on a regular basis (every 3 months is recommended) to ensure:

  • All deliverables are being met.
  • The quality, quantity and timeliness of the work performed are to the standard required.
  • The impact on other members of the team is not detrimental to the overall performance of the team and company.
  • The operational requirements of the area are being met.
  • The team member is complying with the terms of the agreement.
  • The Flexible Working Arrangement is continuing to meet the needs of the team member.
  • Work Health and Safety requirements continue to be met.
  • Company policies and procedures are being adhered to.

You should also speak up if something is not working and let your Manager know, so the arrangement can be adjusted to suit both parties better. Any changes need to be agreed in writing.


The Company reserves the right to cancel any Flexible Working Arrangement with a team member at any time and will endeavour to give 4 weeks’ notice wherever possible of any change, following discussion.


Version control

Author:People & Culture
Effective date:TBC
Approved by:Belinda Lush
Review period:2 years
Date of last amendment15 December 2022

This Policy is uncontrolled when printed.

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