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Getting IT Help

How to create ticket support ticket in Jira

STEP1 : Click the following link to create a service request in Jira. 

https://powerretail.atlassian.net/servicedesk/customer/user/login?destination=portals

If the account doesn’t exist, the user needs to create an account using the signup option with your email address.

STEP 2 : Email Verification. A verification email will be sent to the email address. Please complete the email verification to complete the signup process.

STEP 3: Select the relevant option from the help centre page to submit a request. If unsure please select “Common Requests”

STEP 4 : Select option which closely relates to technical issue you are facing

Step 5 : Fill in the summary and a detailed description about your issue, also attach any screenshots or image that will help us understand the issue better and click send to submit the issue. 

 

 

 

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